If you would like to receive an invoice for a company, it is essential to request this via email at artur.zablotny@wp.pl before purchasing the tickets, providing the necessary company details. It will not be possible to issue a company invoice after the purchase has been made. For private individuals, an invoice can be issued up to 3 months from the date of purchase.
It is possible to change the first and last name on the ticket or transfer the ticket to the next edition of the festival, in accordance with the deadlines and rules stated in the regulations on our website.
These changes can only be made independently after logging in to the Customer Panel on our website. We do not process them by email or through private messages.
Transferring the ticket means that the ticket will no longer be valid for this year’s edition of the festival.
The process is irreversible. After the ticket has been transferred, it will not be possible to reactivate it for this year’s edition or change the first and last name on this ticket.
Until 20.06 inclusive:
From 21.06 to 12.08 inclusive:
From 13.08, transferring the ticket to the next edition will no longer be possible.
Transferring the ticket to the next edition of the festival can be done only independently after logging in to the Customer Panel on our website.
We do not process ticket transfers by email or through private messages.
Changing the first and last name on the ticket is possible only to a person of the same gender.
If this rule is not followed, the organizer has the right to cancel the change without refunding the name change fee or the ticket fee.
If you are buying a ticket from another person, please make sure to read the name change instructions before making any payment. The instructions explain how to check the official ticket ownership confirmation and how the ticket takeover process works.
Change deadlines:
Until 20.06 inclusive:
From 21.06 to 31.07 inclusive:
From 01.08, changing the first and last name on the ticket will no longer be possible.
Changing the first and/or last name on the ticket can be done only independently after logging in to the Customer Panel on our website.
We do not process name changes by email or through private messages.
Ticket collection and entry conditions
The ticket is exchanged for a wristband authorizing participation in the festival. Only the person whose first and last name appear on the ticket is entitled to collect it. A personalized wristband can be placed only on the ticket owner.
When collecting the wristband, the participant must present a printed ticket and a valid identity document. Accepted documents: a physical, original ID card or passport, a physical driver’s license, and a government app with a photo ID after logging in in the presence of Bachaturo staff. Photos of documents are not accepted.
If the participant does not have a printed ticket, an additional fee of 10 EUR or 40 PLN must be paid.
Before you start, we kindly ask you to thoroughly read through the entire instruction and acquaint yourself with all the conditions.
ACCOUNT ONLY FOR EURO:
Artur Zablotny
Trebaczow 71
21-010 Leczna
BIC/SWIFT : BIGBPLPW
IBAN PL63116022020000000299773417
Bank Millennium S.A.
ul. Stanisława Zaryna 2A, 02-593 Warsaw Poland
BEFORE YOU WILL PAY DON’T FORGET TO DO REGISTRATION